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Criterion 4

Student Support

How the institution provides support, information and guidance to students in the effective use of Technology Enhanced Learning, including digital literacy (and use of social media).

Examples of evidence

  • Examples of how the institution provides continuous and ‘just in time’ support to students, such as student help-desk and online resources
  • Examples of how training is provided by the institution for students in the effective use of Technology Enhanced Learning. There must be several examples that cover different aspects, but there is no specific requirement for the number of examples
  • Examples of how training is provided by the institution for students in the development of their digital literacy (including use of social media), but there is no specific requirement for the number of examples

These examples are provided by reviewers and are intended to be indicative rather than exhaustive. You may have other evidence that would be equally important and which support your case for excellence.